Refund Policy

Refund Eligibility

At BrainHavenX, we're committed to providing exceptional financial education and control services. Understanding that different circumstances may require refund consideration, we've established clear eligibility criteria to ensure fair treatment for all clients.

• Refund requests must be submitted within 30 days of initial service activation or product purchase
• Services that have been actively used for more than 14 days may be subject to partial refund calculations
• Digital learning materials accessed beyond the preview stage are generally non-refundable unless technical issues prevent proper usage
• Consultation services can be refunded if cancelled at least 48 hours before the scheduled appointment
• Subscription services qualify for pro-rated refunds when cancelled mid-billing cycle

Refund Process Timeline

Our streamlined refund process ensures efficient handling of all requests while maintaining thorough evaluation standards. Here's what you can expect when submitting a refund request:

Payment Method Considerations

Refund processing times and methods vary depending on your original payment choice. We work to ensure the most convenient return process while adhering to financial institution requirements.

• Credit card refunds typically appear within 5-7 business days, though your bank may require additional processing time
• PayPal refunds are usually instant once processed from our end
• Bank transfer refunds may take 7-14 business days depending on your financial institution
• Cryptocurrency payments may require special handling and extended processing periods

In cases where the original payment method is no longer available, we'll work with you to establish an alternative refund method that complies with financial regulations and provides secure fund transfer.

Special Circumstances

We recognise that exceptional situations may warrant special consideration beyond our standard refund policy. These circumstances are evaluated on a case-by-case basis with empathy and flexibility.

Medical emergencies, unexpected financial hardship, or technical issues preventing service access may qualify for extended refund consideration. Documentation may be required to support exceptional circumstance claims.

For annual subscriptions or long-term service agreements, we offer graduated refund schedules that account for services already provided while ensuring fair compensation for unused portions.

Non-Refundable Items

Certain services and products are excluded from our refund policy due to their nature or industry standards. Understanding these exclusions helps set appropriate expectations for your purchases.

• Completed consultation sessions that have already been delivered
• Customised financial reports or analyses prepared specifically for your situation
• Third-party software licenses or tools provided as part of service packages
• Processing fees or administrative charges associated with service setup
• Educational content that has been fully accessed or downloaded

Even when items are non-refundable, we remain committed to ensuring your satisfaction through alternative solutions such as service credits, extended support, or modification of service delivery methods.